At Champion Boxing Shop, we deliver your boxing gear with the precision of a champion’s punch and handle returns with the fairness of a referee’s call. Below you’ll find everything you need to know about getting your equipment and our straightforward returns process.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Tracking included
Free Shipping (Orders over £50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Tracking included
Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on destination and customs processing.
Returns & Exchanges Policy
We stand behind our products like a cornerman stands behind their fighter. If you’re not completely satisfied, we’ll make it right.
Eligibility
To qualify for a return or exchange:
- Item must be in original, unused condition with all tags and packaging intact
- Request must be made within 15 days of receiving your order
- Proof of purchase (order number or receipt) must be provided
Important Non-Returnable Items:
For hygiene and safety reasons, these items cannot be returned unless faulty:
- Custom Made Mouthguards
- Autograph Gloves (if personalized)
- Used training equipment
The Return Process – Step by Step
Follow these steps like a well-trained combination:
Step 1: Contact Our Team
Email our customer service at [email protected] with your return/exchange request using this format:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Champion Boxing Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Product Name: [Product Name]
Reason for return/exchange: [Please specify]
For exchanges, requested replacement item: [If applicable]
Best regards,
[Your Full Name]
Step 2: Receive Return Authorization
Our team will respond within 24-48 hours with:
- Return authorization number
- Return shipping address: 97 Dunbridge St, London, GB EC4P 7DV
- Specific instructions for your return
Step 3: Package & Ship Your Return
Securely package the item(s) in their original packaging and include:
- Copy of your order confirmation
- Return authorization number clearly visible
Ship to our London address using a trackable service. We recommend insuring your return.
Step 4: Processing Your Return
Once received, we’ll inspect the item(s) and process within 3-5 business days. You’ll receive email confirmation when complete.
Refund Timeline & Methods
Refunds will be processed to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
- PayPal: 3-5 business days after processing
Note: Shipping costs are non-refundable unless the return is due to our error.
Exchange Policy
For exchanges:
- Follow the same return process above
- Clearly state your desired replacement item
- We’ll ship the replacement once the return is received and approved
- Additional shipping charges may apply for international exchanges
Faulty or Damaged Items
If you receive a damaged or faulty item:
- Contact us immediately with photos of the damage
- We’ll arrange a replacement or refund at no additional cost
- In some cases, we may request return of the damaged item
Our goal is to make the returns process as efficient as a champion’s jab. If you have any questions, contact our team at [email protected] or call +44 (0)20 XXXX XXXX.
Train hard, shop with confidence.
– The Champion Boxing Shop Team
